1. Introduction

TheFriendlyEar is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit or use our website https://www.thefriendlyear.co.uk/

By using our website, you agree to the collection and use of information in accordance with this policy.

 

2. Information We Collect

We may collect and process the following data:

• Personal identification information
  Name, email address, phone number, postal address (when you contact us or fill in a form)

• Technical data
  IP address, browser type, operating system, pages visited, referring URLs

• Usage data
  How you use our website and services

• Cookies and tracking data
  See our Cookie Policy for more details

 

3. How We Use Your Information

We use your data to:

• Provide and maintain our website

• Respond to enquiries or contact requests

• Improve our website and user experience

• Send updates or marketing communications (only where you have consented)

• Comply with legal obligations

 

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Your consent

• The performance of a contract

• Legal obligations

• Our legitimate interests, where these do not override your rights

 

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to safeguard your data against unauthorised access, loss or misuse.

We only retain personal data for as long as necessary for the purposes set out in this policy or to comply with legal requirements.

 

6. Sharing Your Data

We do not sell your personal data.

We may share data with:

• Service providers (e.g. hosting, analytics, email services)

• Legal or regulatory authorities when required by law

All third parties are required to respect the security of your data.

 

7. International Data Transfers

If data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

 

8. Your Data Protection Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Object to processing

• Request restriction of processing

• Withdraw consent at any time

To exercise your rights, contact us using the details below.

 

9. Cookies

Our website uses cookies to improve functionality and performance.
You can manage cookies through your browser settings.

 

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices or content.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

 

12. Contact Us

If you have any questions about this Privacy Policy or your data, contact us:

Business name: https://www.thefriendlyear.co.uk/
Email: info@thefriendlyear.co.uk
Address: thefriendlyear, Henlow, Beds, UK

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk