1. Introduction
TheFriendlyEar is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit or use our website https://www.thefriendlyear.co.uk/
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect and process the following data:
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Personal identification information
Name, email address, phone number, postal address (when you contact us or fill in a form) -
Technical data
IP address, browser type, operating system, pages visited, referring URLs -
Usage data
How you use our website and services -
Cookies and tracking data
See our Cookie Policy for more details
3. How We Use Your Information
We use your data to:
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Provide and maintain our website
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Respond to enquiries or contact requests
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Improve our website and user experience
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Send updates or marketing communications (only where you have consented)
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Comply with legal obligations
4. Legal Basis for Processing
Under UK GDPR, we process your personal data based on:
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Your consent
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The performance of a contract
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Legal obligations
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Our legitimate interests, where these do not override your rights
5. How We Store and Protect Your Data
We take appropriate technical and organisational measures to safeguard your data against unauthorised access, loss or misuse.
We only retain personal data for as long as necessary for the purposes set out in this policy or to comply with legal requirements.
6. Sharing Your Data
We do not sell your personal data.
We may share data with:
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Service providers (e.g. hosting, analytics, email services)
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Legal or regulatory authorities when required by law
All third parties are required to respect the security of your data.
7. International Data Transfers
If data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
8. Your Data Protection Rights
You have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request erasure of your data
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Object to processing
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Request restriction of processing
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Withdraw consent at any time
To exercise your rights, contact us using the details below.
9. Cookies
Our website uses cookies to improve functionality and performance.
You can manage cookies through your browser settings.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices or content.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions about this Privacy Policy or your data, contact us:
Business name: https://www.thefriendlyear.co.uk/
Email: info@thefriendlyear.co.uk
Address: thefriendlyear, Henlow, Beds, UK
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk
The purpose of the following template is to assist you in writing your accessibility statement. Please note that you are responsible for ensuring that your site's statement meets the requirements of the local law in your area or region.
*Note: This page currently has two sections. Once you complete editing the Accessibility Statement below, you need to delete this section.
To learn more about this, check out our article “Accessibility: Adding an Accessibility Statement to Your Site”.
Accessibility Statement
This statement was last updated on [enter relevant date].
We at [enter organization / business name] are working to make our site [enter site name and address] accessible to people with disabilities.
What web accessibility is
An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.
Accessibility adjustments on this site
We have adapted this site in accordance with WCAG [2.0 / 2.1 / 2.2 - select relevant option] guidelines, and have made the site accessible to the level of [A / AA / AAA - select relevant option]. This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also [remove irrelevant information]:
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Used the Accessibility Wizard to find and fix potential accessibility issues
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Set the language of the site
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Set the content order of the site’s pages
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Defined clear heading structures on all of the site’s pages
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Added alternative text to images
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Implemented color combinations that meet the required color contrast
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Reduced the use of motion on the site
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Ensured all videos, audio, and files on the site are accessible
Declaration of partial compliance with the standard due to third-party content [only add if relevant]
The accessibility of certain pages on the site depend on contents that do not belong to the organization, and instead belong to [enter relevant third-party name]. The following pages are affected by this: [list the URLs of the pages]. We therefore declare partial compliance with the standard for these pages.
Accessibility arrangements in the organization [only add if relevant]
[Enter a description of the accessibility arrangements in the physical offices / branches of your site's organization or business. The description can include all current accessibility arrangements - starting from the beginning of the service (e.g., the parking lot and / or public transportation stations) to the end (such as the service desk, restaurant table, classroom etc.). It is also required to specify any additional accessibility arrangements, such as disabled services and their location, and accessibility accessories (e.g. in audio inductions and elevators) available for use]
Requests, issues, and suggestions
If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:
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[Name of the accessibility coordinator]
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[Telephone number of the accessibility coordinator]
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[Email address of the accessibility coordinator]
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[Enter any additional contact details if relevant / available]